* What is the Vision? Service Strategy, Service Portfolio
* Where are we now? Baselines taken using Service Portfolios, Service Level Management, and Financial Management for IT etc.
* Where do we want to be? Service Portfolio, Service Measurement and Reporting
* How do we get there? CSI and all ITIL®® processes
* Did we get there? Service Measurement and Reporting
* How do we keep the momentum going? Continual Service Improvement.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…