Many companies already recognize the need for processes in the environment and may even be striving to implement quality processes.  Some of these companies may be receiving the benefits of controlled processes being in place.  Unfortunately, now is the time for a sanity check.  Is there a central process management group in the company.  A group of people responsible for the entire process infrastructure.  The inevitable truth is in some companies, no such group exists or their scope is severely restrictive.  This situation happens in most instances when process initiatives require multiple groups to create and maintain their own processes without formal oversight.


Specifically for companies who have processes that are working, the question appears: why do we need a central process group.  Here are a few reasons:

  • Many of the people working processes in their departments may also have responsibilities, usually primary, in the operations of the department.  Growth in their position typically will not include education in processes.
  • These “process” people are more than likely working in isolation from other process people.  A central process group will allow greater collaboration in process management issues.
  • Definition of key process terms may not be consistent across the organization, especially those terms that are not commonly used, such as control points.
  • Cross process relationships are typically being discussed between process owners, not with the people supporting the processes who experience the breakdowns in relationship.  In some cases, process owners are not assigned or being responsible of the role.
  • The need for responsibility to implement the entire process architecture, not just a portion of the architecture.
  • Several processes initiatives may have similar issues or requirements, each attempting to fulfill independently from each other.  A central group can provide support in shared concerns and implementations. 
  • Audits are often staggered unless organized by a central group. 

The existence of a central process group can aid in the consolidation of efforts, as well as general refinement and introduction of process management processes.  IT Service Management frameworks, like ITIL® or ISO/IEC 20000, do not specify the existence of a process management group, only that the practices of process management are in place.  By creating a group, though, you can create a number of champion to forward the efforts of the company’s process goals. 

Wherever you search on a web page, you would see that the site would not be complete without an FAQ page. Of course, this page is so important since it contains all the important things especially terms that consumers need to know about the company. Some are even creating FAQ sites to aid in learning easily about a certain topic.  Doing all these FAQ sites or pages is easy with the use of Drupal. Beginners need not be confused with the whole process since the steps are simple to follow.

You would just need to install Drupal 5.1 and establish an account. Then you just have to complete the initial configuration of the software. Once done with the set up, you can install the FAQ module. The on screen instructions are also easy to follow. Go to Admin option and then choose categories and add a new vocabulary from there. On these vocabularies, you would then provide terms that would fall on your FAQ segments. You are then ready to set up the access for the users who would update or contribute information on your FAQs. Once done, you can start on creating a unique theme for your FAQ site.

Creating FAQ with Drupal is no brainer. And one thing that is good with this software is that you can assign as many contributors as you wish to have a very fruitful FAQ content. You just have to set up the access for these users and you are ready to have an FAQ that would help your consumers know more about your company and your products or services.

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