• Confirm your venture interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
  • Create and execute monthly/quarterly marketing plans, determining how to most effectively leverage the budget, team, and resources for maximized brand awareness and membership generation.
  • Ensure that the marketing processes, programs, and internal reports are developed, implemented, and effectively administered to be consistent with clients corporate guidance and all regulatory, legal, ethical SOPs.
  • Establish that your venture performs as subject matter advisor to specified area of responsibility and constructively challenges current methods to identify areas of improvement, support established standards and deliver improved results.
  • Cx projects remove pain points for customers and seize opportunities to innovate and make engagements with you easier and more satisfying.
  • Communicate effectively with upper management to convey the customer needs and requirements and be able to recommend multiple options to meet needs.
  • Manage the activities of the staff according to overall marketing strategies and budgets; through motivation and maintaining high level of individual / team performance.
  • Attract, develop and retain a high performing team based on strengths, talents, group dynamics and business needs and provide clear direction, feedback and development.
  • Manage a portfolio of customer onboarding projects, ensuring a successful and timely completion achieving key milestones to ensure an accelerated time to value.
  • Create and design high quality content used to communicate organization policy, process, and procedures used for advocate training and corporate training.
  • Be accountable for developing and executing assigned high profile plans/programs to enhance/maximize consumer awareness, market share and support specified initiatives.
  • Manage and perform in depth market research and analytics to inform leadership on market specific, service and industry trends with a focus on digital service innovation.
  • Ensure you head; lead the sales team to develop branded customers into partners by developing strategic solutions to business issues that face the customer to service the needs and create and strengthen partnerships.

 

Categories: Articles