• Manage work with other designers to troubleshoot technical issues and solve design problems and find creative ways to drive positive outcomes for your customers.
  • Ensure you overhaul; lead all aspects of web analytics related to eCommerce and communicate relevant information to team members, executive leadership and cross functional partners.
  • Become capable of managing and directing website technical structure, design and aesthetics, content, navigation, information architecture and functionality efforts.
  • Manage work with customer success and account management teams to develop and execute omnichannel campaigns designed to measurably achieve retention, upsell, and cross sell goals.
  • Make sure that your enterprise advises leadership and/or business executives at the highest levels about the project portfolio status and plans for delivering strategic business initiatives.
  • Be accountable for collaborating across teams and working closely with sales management and product marketing to align on strategies and account opportunities.
  • Manage work with clients to establish business and technical goals, or other key performance indicators, and aid the customer in achieving goals.
  • Collaborate with the engineering and development team to set up or configure your software platform as per customers requirements and troubleshoot technical issues raised by customers.
  • Drive operational excellence and develop a strategic program to implement the most valuable innovations across the entire customer value delivery organization.
  • Confirm you carry out; understand and prioritize transit organization technology needs to ensure the features and tools developed to deliver value to your customers.
  • Be accountable for evaluating and prioritizing features and enhancements through the lens of driving future growth, profitability and support to Brand equity.
  • Be the face of Automation implementation for new customers, moving multiple accounts through key milestones and tracking learnings in real time.
  • Manage all retention metrics to deliver on performance targets; increase retention rates/decrease churn, increase customer engagement, increase customer loyalty and referrals.
  • Ensure you revolutionize; build, execute and maintain digital campaigns that drive engagement and value realization at the appropriate stages of the customer journey.
  • Evaluate change and updates to simplify the report generation while working with teams to establish deadlines for reports requiring local input.
  • Confirm your design complies; conducts weekly, quarterly and annual reporting, tracking campaign program performance and progress by brand, channel, and spend to optimize and increase response.
  • Help to build executive level customer engagements to increase engagement and awareness of the Drift value that translates into success for economic buyers and builds the success into customer advocates.
  • Perform periodic business review with partners to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
  • Be accountable for managing sell through, in season inventory, and excess inventory to agreed upon targets and thresholds to support revenue and margin targets.

 

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