Work closely and collaborate with internal and external teams across the business to provide more focus and visibility to consumer behavior, timely consumer and campaign insights to increase the ROI and the Customer Lifetime Value.

More Uses of the Customer Lifetime Value Toolkit:

  • Manage work with other designers to troubleshoot technical issues and solve design problems and find creative ways to drive positive outcomes for your customers.
  • Ensure you overhaul; lead all aspects of web analytics related to eCommerce and communicate relevant information to team members, executive leadership and cross functional partners.
  • Become capable of managing and directing website technical structure, design and aesthetics, content, navigation, information architecture and functionality efforts.
  • Analyze individual campaign performance to derive actionable insights to improve performance, conversion rates, and Customer Lifetime Value.
  • Manage work with customer success and account management teams to develop and execute omnichannel campaigns designed to measurably achieve retention, upsell, and cross sell goals.
  • Make sure that your enterprise advises leadership and/or business executives at the highest levels about the project portfolio status and plans for delivering strategic business initiatives.
  • Be accountable for collaborating across teams and working closely with sales management and product marketing to align on strategies and account opportunities.
  • Manage work with clients to establish business and technical goals, or other key performance indicators, and aid the customer in achieving goals.
  • Ensure that customer journeys across channels are optimized to reduce friction, increase first contact resolution, and maximize Customer Lifetime Value.
  • Manage: partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams.
  • Collaborate with the engineering and development team to set up or configure your software platform as per customers requirements and troubleshoot technical issues raised by customers.
  • Drive operational excellence and develop a strategic program to implement the most valuable innovations across the entire customer value delivery organization.
  • Confirm you carry out; understand and prioritize transit organization technology needs to ensure the features and tools developed to deliver value to your customers.
  • Be accountable for evaluating and prioritizing features and enhancements through the lens of driving future growth, profitability and support to Brand equity.
  • Drive Customer Lifetime Value through relationship based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.
  • Be the face of Automation implementation for new customers, moving multiple accounts through key milestones and tracking learnings in real time.
  • Manage all retention metrics to deliver on performance targets; increase retention rates/decrease churn, increase customer engagement, increase customer loyalty and referrals.
  • Ensure you revolutionize; build, execute and maintain digital campaigns that drive engagement and value realization at the appropriate stages of the customer journey.
  • Analyze and report on engagement metrics, sales, site activity and other customer data to identify opportunities to increase Customer Lifetime Value.
  • Guide: implement strategies and processes to maximize Customer Lifetime Value and minimize churn risk while increasing overall customer satisfaction and identifying up sell and cross sell opportunities.
  • Drive: directly manage a small team of high performing analysts, while also influencing the work of other operators and analysts across the business.
  • Audit: proactively recommend to the innovation team client needs and product features to increase client satisfaction and improve transaction value.
  • Evaluate change and updates to simplify the report generation while working with teams to establish deadlines for reports requiring local input.
  • Confirm your design complies; conducts weekly, quarterly and annual reporting, tracking campaign program performance and progress by brand, channel, and spend to optimize and increase response.
  • Drive: plan, build, and execute scalable, predictable and repeatable lifecycle programs that achieve growth targets while improving customer retention.
  • Help to build executive level customer engagements to increase engagement and awareness of the Drift value that translates into success for economic buyers and builds the success into customer advocates.
  • Perform periodic business review with partners to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
  • Establish: conduct ongoing needs assessment to determine evolving client requirements and expectations to recommend specific products and solutions to increase Customer Lifetime Value.
  • Be accountable for managing sell through, in season inventory, and excess inventory to agreed upon targets and thresholds to support revenue and margin targets.
  • Initiate: work across departments to drive issue resolution and provide feedback on business process to all functions and serves as a point of escalation for customers and team.

 

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