Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.

More Uses of the Customer Satisfaction Survey Toolkit:

  • Manage work with contract management to ensure vendor service agreements provide expected service value, are necessity, accurately reflect accepted terms and conditions, and align with future service strategy.
  • Introduce customers to the service department and work with the service department to ensure ongoing customer satisfaction.
  • Verify directions with Fleet personnel before leaving it to ensure delivery to the correct customer and job site.
  • Assure your team complies; monitors and tracks vendor performance through periodic financial review, product performance, Customer Satisfaction Surveys, and customer feedback.
  • Provide trade contractors with pertinent Customer Satisfaction Survey information, and review plan for improvement.
  • Provide support to Business Development Sales and Marketing to win new opportunities, secure new accounts and opportunities, and manage existing accounts and opportunities.
  • Manage property risk effectively by communicating incidents and potential liabilities immediately, and correcting issues on a timely basis.
  • Ensure staffing levels and strategies for all outlets are accurate based on property and outlet business levels.
  • Identify: work closely with you Service leadership to develop, revise and maintain site level SOPs to allow for reasonable specialization and adaptation.
  • Manage high quality on site staff through implementation of effective recruitment, training, coaching, and development programs.
  • Ensure you participate; lead and work with Estimating department on the project buyout process and determination of the subcontractor/vendor selection criteria and commitments.
  • Confirm your corporation ensures the general management is kept abreast of issues or problems impacting program efficiencies and effectiveness.
  • Be accountable for ensuring innovation and quality in all Customer interactions as measured by call monitoring and Customer Satisfaction Survey.
  • Confirm your planning ensures that all operations/projects are carried out in a timely, financially sound, manner consistent with your organizations goals and quality standards.
  • Confirm your strategy ensures that all initiatives and processes are in full compliance with organization policies and practices.
  • Formulate: review and ensure the accuracy, completeness and structural integrity of all plans with appropriate personnel.
  • Ensure the completion of all implementation requirements, as indicated in your organization Quality Improvement manual.
  • Identify, analyze, and recommend strategic alliances to generate increased customer satisfaction, sales and financial growth.
  • Collaborate with solution consultants, business process consultants and technical consultants to deliver solutions to client.
  • Make sure that your organization develops and leads implementation of solutions to emerging significant complex issues to deliver improvement opportunities and quality strategic direction for the you service center organization.
  • Develop and deploy Service Quality training programs in coordination with Service Management and the Corporate Training Department.
  • Systematize: single point of contact for each project; interfacing with the external client and internal stakeholders continuously.
  • Steer: review and contributes to decisions on advertising, marketing, pricing and all other issues related to sales and marketing.
  • Ensure your operation complies; escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
  • Head: patience, determination, discipline and maturity to manage projects, personnel and effectively handle stressful situations.
  • Make sure that your business provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.
  • Manage work with departmental leads to ensure optimal capacity and project planning, implementing systems based project management processes where appropriate.
  • Write and distribute accurate and thorough minutes of each consideration of strengths, current and past concerns and compliance needs.
  • Arrange that your organization provides direction to local marketing organization in regard to marketing and intranet and traditional advertising initiatives.
  • Formulate: plan for ways to anticipate and deal with problems or recurring issues in an ongoing effort to minimize crisis management.

 

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