Confirm your organization ensures the ea organizational design process leads to a more efficient and effective business and it operating model, significantly improved results (profitability, Customer Service, internal operations), and ea resources who are empowered and committed to the integration of business and it.

More Uses of the Customer Service Toolkit:

  • Capture customer requirements for all areas of the order to cash processes and work with sales, Customer Service and operational experts to review and coordinate customer Requirements.
  • Establish that your organization improves Customer Service quality results by evaluating and redesigning processes; establishing and communicating service metrics; monitoring results and implementing changes.
  • Pilot: continuously seek to improve the divisions reputation among the competition, in terms of community locations, product innovation, quality, Customer Service, operational excellence and overall execution in the local market.
  • Collaborate closely with revenue leaders and service delivery vertical leaders to drive continuous improvement and scale the Customer Service function by automating service functions in the app along with operating an agile customer contact center.
  • Develop: liaison between sales management, finance, it, Customer Service, and outside software personnel to communicate needs, requirements and oversee successful implementation.
  • Hire and develop a talented staff to support and execute your organization strategy by setting clear direction, stretch goals, distribute work appropriately, plan activities, drive for results, follow up and reward excellence and Customer Service.
  • Confirm your organization ensures team effectively communicates and coordinates activities across multiple functions as Sales, Field Service, Supply Chain, Customer Service, Contracts, and Operations.
  • Identify current and future Customer Service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Communicate decisions and supply impacts to all stakeholders, escalation, and prioritization of supply responses around all issues and opportunities impacting Customer Service to stakeholders.
  • Organize: direct Customer Service teams to ensure demand planning/forecasting and Customer Service support meet customers requirements and achieve business targets in accordance with departments strategy.
  • Secure that your organization facilitates communication between distribution, production, Customer Services, technical support, sales and purchasing stages to promote a healthy and efficient supply chains.
  • Manage service desk staff to assure appropriate coverage to meet business needs and service level agreements (slas) to achieve excellence in Customer Service and satisfaction.
  • Audit: core Customer Service supporting customers with lower costs of service while ensuring call center agents are increasing productivity and/or finding ways to increase organization bottom line.
  • Ensure you build rapport with key decision makers and provide outstanding Customer Service through developing regular sales calls and providing necessary after sale follow up to promote sell through and additional orders.
  • Ensure you recommend short and long term objectives to secure business assets which are balanced with ensuring high levels of Customer Service delivery, regulatory/audit compliance and system standardization.
  • Confirm your organization ensures Customer Service, customer billing and collections staff are working smoothly and that processes are coordinated between work groups to provide most efficient operations.
  • Develop and maintain valid end to end supply plans for each product group to promote and support execution for achieving Customer Service levels and inventory turns per agreed target levels.
  • Make certain that your organization as account level contact for existing customers, provides account support and coordinates service activity through collaboration with Pricing, Operations, Sales, and Customer Service regarding commercial and operational issues.
  • Arrange that your organization maintains quality service by enforcing quality and Customer Service standards, analyzing and resolving quality and Customer Service problems, and recommending system improvements.
  • Manage the systems aspects of new product launch activity that impact Customer Service (maintaining sales views, pricing, listings and exclusions, and other master data elements).
  • Audit: work closely with relevant functional areas to achieve overall product development success (operations/manufacturing and quality, marketing and sales, Customer Service, finance, and technical support).
  • Control: partner across all functional areas of the project team to develop the best technological solutions and visibility for an effective planning process environment to enable the most effective Customer Service, at optimal inventories and cost.
  • Develop: work closely with the sales, technical support, and Customer Service organization to understand issues with the existing products; from features, performance, to packaging and motivates and delivers changes.
  • Oversee: champion the adoption and implementation of your Customer Service platform with franchise owners; collaborating with other departments to prioritize and execute on the insights gathered from the platform to positively impact business goals and customer sentiment.

 

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