Ensure that organization automation security programs are implemented through development and promulgation of notices, policies, procedures, training and awareness programs, and Customer Surveys.

More Uses of the Customer Survey Toolkit:

  • Govern: in conjunction with vendor, designs and administers Customer Surveys and other feedback processes.
  • Evaluate: community team has functional and responsive knowledge related to the Customer Survey performance of the community and individual contribution to the scores.
  • Guide: review Customer Surveys and new market products to inform future new features, designs, and design revisions.
  • Develop, implement, and analyze Customer Surveys and metrics.
  • Be accountable for developing and deploying Customer Surveys.
  • Head: track and report on customer goodwill and overall satisfaction through execution of Customer Surveys, project surveys, internal surveys, focus groups, etc.


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