Ensure that organization automation security programs are implemented through development and promulgation of notices, policies, procedures, training and awareness programs, and Customer Surveys.
More Uses of the Customer Survey Toolkit:
- Govern: in conjunction with vendor, designs and administers Customer Surveys and other feedback processes.
- Evaluate: community team has functional and responsive knowledge related to the Customer Survey performance of the community and individual contribution to the scores.
- Guide: review Customer Surveys and new market products to inform future new features, designs, and design revisions.
- Develop, implement, and analyze Customer Surveys and metrics.
- Be accountable for developing and deploying Customer Surveys.
- Head: track and report on customer goodwill and overall satisfaction through execution of Customer Surveys, project surveys, internal surveys, focus groups, etc.