To deploy managed infrastructure services and utilise IT Infrastructure Library (ITIL) systems and cloud-based asset management capabilities for TUI Travel

Dell Services has signed a six-year IT outsourcing contract with European travel company TUI Travel, to deploy managed infrastructure services and utilise its IT Infrastructure Library (ITIL) systems and cloud-based asset management capabilities for TUI Travel.

Under the agreement, Dell Services will help TUI Travel standardise its IT services that support its employees, with Service Desk offerings such as desktop, laptop, and printer support, and Managed Client services including Managed Active Directory and Exchange.

In addition, Dell Services will provide a single point of contact for resolving technical issues and offer 24/7 service desk support, utilising workflows, automated process tools and practices to help increase efficiencies and control costs, said Dell.

The IT outsourcing contract also includes the provision of hardware and use of Dell Managed Deployment Services, an end-to-end offering designed to help speed deployment time, save money, and provide planning and project management to support IT staff.

http://servicemanagement.cbronline.com/news/dell-services-bags-it-outsourcing-contract-from-tui-travel-010311

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