Six Sigma program is a quality improvement solutions to resolve numerous issues surrounding the business processes of a company. Most companies deploy Six Sigma programs to their project delivery needs or to specific problematic areas of their business. The aim of the program is to improve the quality of work processes and product deliveries. Another important goal of employing Six Sigma program is to reduce or at best, eliminate known defects in their system and products.
A quality improvement program such as Six Sigma leans heavily on satisfying the demands and needs of the companys customer base. Improved product and efficient delivery of service can certainly improve customer satisfaction. The client side bias of Six Sigma program is based on the principle of delivering superior customer service. This client driven approach is premised on the fact that company profitability principally relies on continued patronage of customers. A company that constantly delivers quality service and products definitely has significant competitive edge in the market.
To successfully implement Six Sigma programs, companies should have a team of competent managers and professional proficient in the practice of Six Sigma methodologies. Key personnel and technical experts should be trained based on Six Sigma principles and techniques. The development of experts is essential so that companies could effectively deploy them to areas that need Six Sigma solutions.
Implementation of Six Sigma programs is essential not just for companies experiencing business process problems. Even robust companies should employ Six Sigma solutions to further their growth and ensure continued productivity and profitability.