Designing cloud services with the help of ITIL

When it comes to establishing a cloud computing model or infrastructure, your cloud services are of paramount importance.   In any cloud computing model, it is services that are what “builds the value chain”, so to speak.  It’s really about determining what is needed to support a business / project(s) model and then delivering service elements to serve those needs via the cloud.  Failure to address these concerns is tantamount to failure as when it comes time to transition over to the cloud you might be met with a great number of complications, and have no system in place to account for them.

To be more specific, it is service design that is of principal importance, and ITIL can definitely help in this regard.  One of the best kept secrets regarding cloud services, cloud computing and technology is the fact that most of the core IT controls, processes and methodologies haven’t really changed at all (from grid computing / networking to cloud computing / networking).  In a cloud model, most of the IT intensive activities and responsibilities (including service design) might have shifted over to cloud providers.  However, despite the shift, things are largely unchanged behind the scenes.  ITIL may still be utilized to assist in building value chains via the construction and design of specific cloud services.

In fact, when you take a closer look at ITIL you will notice that it is still more than adequate for use in designing cloud services; especially considering that cloud services are often composed of “co-opted” elements (or remnants) from a pre-cloud infrastructure.  The point is, ITIL can be used to assist in critical service management-related tasks, including the design of entirely new services.

What are some key considerations for cloud service design?

  • When you approach the task of individual cloud service design it is extremely important that you have the right tools at hand to effectively achieve what you are setting out to accomplish (again, ITIL should be a part of this).
  • Care must be taken to ensure that contracts, agreements and policies are clearly outlined and that stipulations are being met / routinely delivered.  Also, it’s important that any contracts are broad enough to cover any issues which might emerge unexpectedly.
  • The solution(s) for specific business-related qualms comes first; in general, it’s never logical to approach service design without a specific goal in mind.

How important is cloud service design, really?  In truth, if the abilities of individual cloud services fall short of some goal(s), then you will be facing serious problems.  For example, failure to deliver on specific elements of a cloud service will lead to a breakdown of the value chain; which means lost assets and potentially having to restructure business plans / models.  Additionally, serious complications in cloud service design can place the entire infrastructure at risk (system-wide downtime, anyone?).  Obviously, the first step that anyone can take toward ensuring that services accomplish what they’re supposed to is going to take place in the design phase.  Since ITIL is the established leader when it comes to proven IT methodologies, it only follows logic that it should be used when designing cloud services.

But before any IT department can transitioning to the cloud, designing services, or implementing ITIL practices, they must be well-versed in both cloud computing and ITIL.  Achieving certification in cloud computing and ITIL is beyond highly advised; both of these disciplines are critical aspects of the modern IT landscape.

Who has the time though, right?  Most IT pros have lives and busy full-time careers to juggle.  Is it even possible to get top-notch training / certification in either CC or ITIL while maintaining balance in your life and career?  Yes, it is; in fact, most of the best certification programs for either cloud computing or ITIL are e-learning programs (which are not only affordable, but delivered digitally as well).  These programs have been designed by experts and are guaranteed to prepare you well for future certification examinations.  Likewise, these training programs can be deployed on multiple devices (PC’s, Mac’s, laptops, tablets, and smart phones), giving you the power to study whenever / however you please.

The bottom line is that attaining higher qualifications for your career can be both convenient and affordable, you just have to know where to look; like right here for example:

Certification and training in ITIL.
Certification and training in various Cloud Computing disciplines.

Give your career a “security boost” with (additional) professional development in both of these extremely popular areas.

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