Be certain that your organization provides leadership in planning and managing computer operations and production support, systems and database administration, network operations, security, applications maintenance and support, telecommunications, PC/ Desktop Support, and the customer service center.

More Uses of the Desktop Support Toolkit:

  • Install software and simple Desktop Support for Finance.
  • Look to improve all aspects of the Desktop Support functions continually.
  • Coordinate with Desktop Support to resolve passive optical network issues, document issues and work performed in incident report workflow log.
  • Provide Desktop Support to staff relating to computers and technology.
  • Head: work in partnership with the Desktop Support area, understands and follows the established technology standards and support processes as appropriate.
  • Keep current on industry support tools and standards that are in alignment with Desktop Support functions.
  • Collaborate with Desktop Support to address issues or develop installation procedures.
  • Devise: Desktop Support technicians help desk technology services.
  • Provide Desktop Support services to the government user community.
  • Control: system management and Desktop Support while ensuring your organizations technology fully.
  • Manage: plan and address Desktop Support staffing needs to deliver consistent IT support.
  • Represent the interests of your customers by providing support and appropriate escalation to Desktop Support Site Leads and other IT functions when issues cannot be resolved.
  • Provide technical Desktop Support via remote connection tools and on site.
  • Coordinate and collaborate with network engineering, business application, database administration, and Desktop Support functions to ensure availability, reliability, and scalability of corporate servers to meet business demands.
  • Make sure that your organization handles problems that the first level of Desktop Support is unable to resolve.
  • Initiate: work closely with Desktop Support Technicians to ensure that all provisioned assets are properly tracked and accounted for.
  • Establish and measure IT performance relative to cost, value creation and customer satisfaction in the key areas of operating systems, telecommunications, network management and Desktop Support.
  • Follow helpdesk/Desktop Support best practices (ITIL centric) to ensure accurate, timely problem resolution.
  • Establish: backup the system administration in daily critical tasks related to things as system backups, error monitoring, and occasional Desktop Support.
  • Support desk, hardware and software asset management, and Desktop Support.
  • Provide oversight of the application development, Desktop Support, and project execution teams.
  • Support the utilization of device management tools by Desktop Support Technicians through defined SOPs and trainings.
  • Confirm your team ensures it maintains the infrastructure, network, key critical clinical and non clinical applications, Desktop Support and proper disaster recovery procedures.
  • Develop and implement Desktop Support policies, processes, and procedures.
  • Audit: trouble shoot technology related problems at the end user level and provide Desktop Support of networked computers.
  • Ensure you gain; lead business and technical application, IT infrastructure, security and compliance, Desktop Support, database maintenance etc.
  • Manage: monitor the Desktop Support queue and help maintain the SLA guidelines set.
  • Warrant that your project maintains technical expertise in Desktop Support technology.
  • Evaluate: interface with IT vendors and suppliers related to end user Desktop Support, procuring IT equipment and maintaining related processes.
  • Provide Desktop Support for hardware, software, network, A/V, system performance and security issues.

 

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