PresentationTitle
Table of Contents
Overview of Project Objectives and Methodology 3
Current Environment Overview:
Key Organizational Data & Drivers/Challenges 10
IT Environment and Services 15
Operational and Infrastructure Requirements 26
Key Findings and Assessment 31
Recommended Initiatives and IT Service Delivery Organization 37
Five-Year Road Map 45
Scope, Objectives, and Description of Initiatives
IT Infrastructure Upgrade 47
IT Service Delivery and Governance 63
RMS/CMS/LIMS, EIS, and Patrol Car Data Access 70

Overview of Project Objectives & Methodology
SFPD IT Strategy Project Objectives
Review current applications and infrastructure and determine opportunities for improvement to support Department performance management and decision making.
In addition to the current records management automation initiative, what are additional needs in headquarters and in the field?
What are potential application and technology risk areas?
Are applications and supporting infrastructure aligned to meet current and future needs of the SFPD?
Assess current IT infrastructure, applications, and service delivery.
Are there additional technology solutions needed to facilitate effective management reporting and decision making?
Will the various data collection and management reporting applications meet growing and emerging constituent demands?
Are current systems consistent with industry best practices for seamless integration of workflow and data?
Are current IT service delivery and processes adequate to meet short and long term Department needs?
SFPD IT Strategy Project Objectives
Develop short and long term recommendations to address potential gaps in the following areas:
Applications and supporting infrastructure
Information security and disaster recovery
Management and performance measures reporting systems
IT services and service delivery
IT management processes and governance
IT project management
IT investment management
Develop roadmap to implement prioritized recommendations.
Information Technology (IT) Strategy A Definition
An IT strategy articulates clear vision and objectives and sets a roadmap to attain and maintain the strategy. The IT strategy should:
Support existing business/operational priorities and enable achievement of new priorities.
Be anchored in core values and principles and balance visionary thinking with pragmatic operational realities.
Provide an initial statement of direction to guide activity in all aspects of IT.
Be an on-going process that needs continual refinement.
IT Strategic Planning Gartner Methodology for IT Strategic Planning
Project Phases
IT Project Planning and Initiation
Business/Operations and IT Environment Discovery
Conduct Business/Operational-Focused & IT-Focused Interviews
Summarize Strategic Business/Operational and IT Directions
Conduct Workshop for Business/Operational Directions and IT Implications
Conduct Workshop for IT Strategic Directions and Guiding Principles
Conduct IT Assessment and Gap Analysis
Assess Alignment of Current IT Initiatives and Portfolio
Assess IT Management and Governance Capabilities
Assess IT Infrastructure
Project Phases (Cont)
Develop Target IT Environment and Service Delivery
Develop High-Level Target Technical Architecture
Conduct Workshops for Target IT Environment, Service Delivery Needs, and IT Governance
Develop IT Strategic Roadmap and Define IT Support Structure
Conduct Strategic Recommendations and Prioritization Discussion
Further Define IT Service Delivery Resources
Develop IT Roadmap & Communications Recommendations
Prepare Final Report and Presentations
Conduct Final Briefings and Presentations
Current Environment Overview
Key Organizational Data & Drivers/Challenges
Key Organizational Data
Total FY 2006-2007 Budget: $368M
Number of Staff (Budgeted): 2700+
Approximately 2100 Sworn Officers
By Service Area:

Average Per Shift: 800 Sworn Officers & Civilians

Key Organizational Data: IT Budget (estimated)**
Key Organizational Drivers/Challenges External Drivers
Key Organizational Drivers/Challenges Internal Drivers
Current Environment Overview: IT Environment and Services
IT Environment: Functional Current Applications/Databases
IT Environment: Functional Current Applications/Databases (Cont)
IT Environment: Functional Current Applications/Databases (Cont)
IT Environment: Technology Inventory*
IT Environment: Technology by Bureau*
IT Environment: Average Patrol Station*
Inventory Age
Approximately 75% of PCs are more than 5 years old.
Up to 5 different versions of Windows are currently in use within one station.
Taraval and Northern have the highest percentage of PCs, which are less than 5 years old.; Tenderloin and Park have the highest percentage of PCs, which are older than 10 years old.

IT Roles and Responsibilities
IT Roles and Responsibilities (Cont’ d)
IT Resource Allocation Ongoing Operations Support and Project Support
IT Environment/Services: Airport
Technology Infrastructure
LAN (Local area network) maintained by SFPD Airport Bureau.
Airport ITT provides support for network connectivity outside of Airport Bureau switches.
Services
The majority of IT support services (e.g., help desk; application support & maintenance) provided by 3 FTE SFPD resources.
In process of developing work order with DTIS to provide application support services that are currently being provided by SFPD resources.
Operational and Infrastructure Requirements
Criteria for Prioritization of Operational Requirements
Over 150 SFPD stakeholders participated in defining high level operational requirements in December 2006. These requirements were documented in detail, and discussed with SFPD’ s leader team.
Requirements were prioritized based on the following principles:
Align requirements with core mission/values
SFPD Statement of Values: Highest Priority is the Protection of Human Life
Identify requirements with greatest impact on organizational capabilities
Incorporate foundational dependencies (infrastructure)

Operational Requirements Common Themes
Workplace and Office Automation Support
Streamline communication processes
For example, use of electronic mail for transmission/confirmation of directives.
Facilitate access to critical data sources
For example, integrated law enforcement and justice databases.
Provide the tools necessary for each role and responsibilities
For example, sufficient access to computer workstations/printers, which allow officers to efficiently complete their reports.

Operational Requirements Common Themes (Cont)
Core Mission and Operational Support
Provide consistent and robust access to critical officer safety information
For example, ease of access to CLETS information.
Facilitate effective information sharing among various divisions
For example, integration of data, which is currently stored in multiple, standalone databases and systems.
Seamless (and paperless) workflow to support due diligence processes (e.g., incident and arrest reports, traffic reports, evidence tracking, evidence disposal, and records management), with a focus on reducing paperwork workload for patrol officers.
Provide decision making and performance reporting tools necessary to support departmental needs

Infrastructure Requirements Common Themes (Cont)
Provide sufficient access to robust, consolidated workstations
For example, officers able to use single workstation to access multiple applications, including e-mail and the Internet.
Provide the network infrastructure required to support operational requirements
For example, enabling the access to/ sharing of data across the department, including in mobile units.
Strengthen the management of information security across the department
Strengthen department-wide implementation of disaster recovery processes
Key Findings and Assessment
Key Findings and Assessment
Key Findings and Assessment (Cont)
Key Findings and Assessment (Cont)
Key Findings and Assessment (Cont)
Key Findings and Assessment (Cont)
Using workload and staffing input provided by SFPD and DTIS, Gartner assessed the current IT staff allocation by comparing the current IT staff allocation with peer averages in the Gartner benchmarking database. In addition, Gartner validated the results from our benchmarking database with first-hand information from similar law enforcement organizations.
Recommended Initiatives and Supporting IT Service Delivery Organization
Foundational and Strategic IT Initiatives Discussed on January 31, 2007
Strengthen IT Infrastructure
Future State Architecture
Desktop Upgrade
Back Office Server Upgrade
Network Rationalization
Security And Disaster Recovery
Enhance IT Governance and Decision Making
Optimize IT Service Delivery and Processes
Implement Integrated Records Management and Case Management Capabilities (RMS/CMS)
Integrated Document Management
Photos, Video
Implement Early Intervention System (EIS)
Increase Access to Critical Data in Patrol Cars

Linking Strategic IT Goals and Initiatives Winning the Race
Key Recommendations IT Service Delivery
Tactical recommendations
Stabilize the desktop computing and LAN environment.
Current resources are working on day-to-day support as well as deployment of new desktops. The deployment of 550 new desktops should be sourced externally (e.g., DTIS or external contractor).
Gartner recommends four (4) additional resources to focus on this service area.
Clarify service level objectives with DTIS for Help Desk, applications support, and WAN. Reallocate FTEs as needed.
Foundational recommendations
Consolidate all SFPD internally sourced IT services reporting to a single manager (i.e., chief information officer).
Key Recommendations (Cont’ d) IT Service Delivery
Foundational recommendations (Cont’ d)
Over time, discontinue practice of using sworn officers in providing day-to-day IT technical infrastructure support.
Consider using sworn officers for project-specific tasks
Functional scope definition
Training manual development and training
Functional and integration testing
Organization change management agents/leaders
Key Recommendations (Cont’ d) IT Service Delivery
Foundational recommendations (Cont’ d)
Establish and sustain four (4) new positions:
Department Chief Information Officer
Three business analysts
Continue use of external service providers for
One-time needs (e.g., project management) or
Needs that require specialized expertise (e.g., strategic planning)
Key Recommendations (Cont’ d) IT Service Delivery
Strategic Recommendations
Over a two-year period, adopt an IT service delivery model that optimizes the Department’ s ability to determine, manage, and sustain effective operational processes through improved technology capabilities.
Maintain an in-house structure to develop and manage external service provider (ESP) relationships, e.g., DTIS and outsourced contracts.
Key Recommendations (Cont’ d) IT Service Delivery
Strategic Recommendations (Cont’ d)
Mature IT service delivery to ensure that end-to-end processes are well-established and repeatable, and outcomes can be effectively measured. See illustration below.
Make decision making processes regarding sourcing of IT resources (e.g., in-sourced, DTIS, or outsourced) an integral part of the Department’ s ongoing IT governance processes

Five Year Road Map
Foundational and Strategic IT Initiatives Three to Four Year Road Map
IT Infrastructure Upgrade
Develop SFPD Future State Architecture
Develop SFPD Future State Architecture
Develop SFPD Future State Architecture
Desktop Upgrade
Desktop Upgrade
Desktop Upgrade
Back Office Server Upgrade
Back Office Server Upgrade
Back Office Server Upgrade
Network Rationalization
Network Rationalization
Network Rationalization
Address Security and Disaster Recovery
Address Security and Disaster Recovery
Address Security and Disaster Recovery
IT Service Delivery and Governance
Enhance IT Service Delivery Capabilities
Enhance IT Service Delivery Capabilities
Enhance IT Service Delivery Capabilities
Establish IT Governance Program
Establish IT Governance Program
Establish IT Governance Program
Records Management, Case Management, Executive Information System, Mobile Data Capabilities
Integrated Records Management and Case Management Capabilities
Integrated Records Management and Case Management Capabilities
Integrated Records Management and Case Management Capabilities
Implement EIS
Implement EIS
Implement EIS
Increase Access to Data in Patrol Cars
Increase Access to Data in Patrol Cars
Increase Access to Data in Patrol Cars
Contact Information

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