Client engagement managers liaise between customers and cross functional internal teams to ensure the timely and successful delivery of your solutions according to customer needs, along with identifying and developing new revenue opportunities with existing clients.

More Uses of the Digital Transformation Toolkit:

  • Establish that your organization assesses current processes and workflows across multiple system platforms and prioritize digital enhancements to drive efficiency and effectiveness.
  • Provide thought leadership to staff and clients related to solution architecture, solution capabilities, applied SDLC and application maintenance operations.
  • Identify and lead improvements in operational efficiencies through smarter use of existing systems or deployment of innovative applications of new technology.
  • Serve as the internal and external evangelist, communicating product vision, roadmap for your product offering to sales, marketing, partners and customers.
  • Enable organizational capability in horizontal adaptation, change and transformation across the enterprise while continuing to run the business (maintain/improve the financial health, reputation and culture).
  • Ensure you are able to develop and sustain positive relationships with management, technical staff, cross functional teams, and customers in a diverse and cross cultural work environment.
  • Coordinate: Digital Transformation, functional transformation, and process excellence) on thought leadership development and / or methodology development (lean, agile, etc.
  • Warrant that your organization evaluates project results against success metrics; implements changes to processes, resources, and solutions to improve productivity / end product.
  • Be accountable for supporting the Digital Transformation initiative and cloud strategy by designing and implementing cloud migrations and services as part of an dedicated team of engineers.
  • Utilize complex data types and leverage advanced analytics (appropriate techniques, manipulate data, build and diagnose models) with a focus on the business outcomes.
  • Formulate: work individually or with a team in recommending action, scheduling and planning projects, estimating cost and managing projects to completion.
  • Ensure that all manufacturing product specifications are developed and testing procedures are in place before starting up vendors/subcontractors.
  • Be accountable for using expert communication skills, the BRM is expected to articulate issues, solutions and other related topics across all levels of your organization.
  • Drive: bring expertise, commitment and resources to drive a program of change to build your organizations digital business.
  • Methodize: work closely with the program leads, workforce development managers and engineering process leads to ensure the right training requirements and process knowledge is established.
  • Steer: ingredient compliance is to provide accurate and complete regulatory information on ingredient to ensure the compliance of your products and label.
  • Ensure you understand, adapt, recommend, and adopt best practices in client, vendor, and end user management and engagement for Digital Transformation projects in the context of mission driven organizations.
  • Coordinate with client facing change managers and other Digital Transformation consultants to deploy multiple applications with a common backend.
  • Support businesses and leaders by providing thought leadership, advisement, and subject matter expertise on organizational design and talent development strategy.
  • Develop and lead the overall strategy and implementation of the Digital Transformation initiatives for effective program execution and greater affordability.
  • Engage in it and business executive considerations related modern service management principles and practices, Digital Transformation, and overall it operations.
  • Develop, implement and maintain policies, procedures and associated training plans for server administration, appropriate use, and disaster recovery.
  • Steer: function as a project or program manager with overall responsibility for the successful planning, tracking and execution of multiple, simultaneous, and medium to large complex projects.
  • Manage a team of analysts and research associates, honing research and client interaction skills of the team, and providing mentorship and guidance on career development.


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