647 words, 2.4 minutes read. By Gerard Blokdyk

Digital Workplace 1 big thing: Accelerate the shift to a rapid content development strategy by leveraging agile development methods.

The big picture: Define and capture the data necessary to measure (internal) customer success, track feature rollouts and monitor long term performance of products in partnership with the development teams.

Why it matters: Lead and facilitate user groups, (internal) client work sessions and research activities to diagnose root challenges and distill qualitative and quantitative data into meaningful insights.

Yes, but: Build and foster executive-level relationships with the (internal) customers IT and business executive leadership, sponsors and decision makers to solidify your partnership and commitment to the (internal) customer business and IT sponsors and stakeholders.

What they’re saying: “Ensure you enable your (internal) clients to explore the full potential of digital marketing by managing multiple (internal) customer touch points from one platform., Senior GIS Consultant

Meanwhile: Ensure (internal) customers receive optimum levels of service and maintain high levels of (internal) customer satisfaction resulting in increasing (internal) customer loyalty and (internal) client retention.

What to watch: Verify that your group has involvement in the design and development of strategic and tactical plans, interpretation of business requirements and implementation of solutions into comprehensive, integrated information technology standards and applications.

How it works: Establish that your team is working side by side with the marketing team to develop and advance strategies that amplify press campaigns, including paid social media campaigns.

Under the hood: Certify your group is driving technical strategy and partnering with IT Infrastructure Management in planning and execution of next generation of products, helping build consensus and driving execution.


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Between the lines: Manage external vendor partnerships focused on demand generation, content creation, and data enrichment to grow the efficacy and impact of the function over time.

The backdrop: Work with internal teams to advocate for (internal) clients, deepen relationships and share knowledge across the organization to operationalize the continual evolution and improvement of your products and services.

Go deeper: Make headway so that your design is responsible for ensuring operational planning and strategy is done through the lens of the (internal) customer to ensure you are meeting targeted (internal) customer experience measurements.

On the flip side: Warrant that your strategy directs the planning and implementation of your organizations IT systems in support of business operations in order to improve cost effectiveness, service quality, and business development.

The bottom line: Liaison so that your team is analyzing data from training and operations metrics to identify business needs and opportunities to improve learning solution development and delivery.

What’s next: Ensure you specialize in one or more areas of Campaigns, Events, Webinars, Community, Social Media, Content, Product Marketing or Marketing Operations and Analytics.

ICYMI: Be a User Experience Expert, you define the product user experience (UX) and user interface (UI) of all your web applications based on data driven (internal) customer feedback.

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Trusted by: Northern Trust Corp., Accenture, EY, VirginPulse, Shared Value Media, Microsoft, Under Armour, GAF Materials Corporation, ChowNow, The University of Texas Rio Grande Valley, Ascend Federal Credit Union, Confidential, Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications, Addx Corporation, Ariens Company, State University of New York at Fredonia, Thresholds, State of Arizona, Nasdaq, Inc., Loews Hotels & Co., Gas It Up, INC, CannonDesign, Boost LLC, Navitus Health Solutions / Lumicera Health Services, US Department of State – Agency Wide, US Customs and Border Protection, Infoblox, ConcertoCare, Virginia Tech, Deutsche Bahn AG, State of Washington Employment Security Department, Chicago State University, Nottawaseppi Huron Band of the Potawatomi, Herbalife Nutrition, Webflow, Judicial Council of California, Southern New Hampshire University, Marymount Manhattan Col, Franciscan Health, FanDuel, Blue Diamond Growers, Dent Wizard International, Creek Technologies, IntelliGenesis, LLC, AAA Club Alliance, Children’s Healthcare of Atlanta, Connexus Credit Union, Community Food Bank Of Nj, Prescient Edge Federal, PacArctic LLC, DocuSign, UNC Pembroke, U.S. Department of State, Elite Quartz MFG LLC, United Airlines Inc., Varen Technologies, FUCHS LUBRICANTS CO. (USA), Wunderman Thompson, Uplight, First Hawaiian Bank, Underwriters Laboratories Inc., Candela Medical, Frontdoor, GE Healthcare, Samaritan Daytop Village, General Electric, Cypher Intelligence, Contemporary Services Corporation, CSC, Netflix, Adobe, Amazon Web Services, Inc., Sawdey Solution Services, Inc., Beaumont Hospital Taylor, Penn State University, Golder Associates, CVS Health, Santander US, MindPoint Group, LLC, University of Massachusetts Medical School, Gensler, CENTRA Technology, VSP, EZ Blockchain, Hasbro, USAA, Oracle, Amazon.com Services LLC, Constellation West, The Hartford, Action Fabrication and Truck Equipment, n-Link Corporation, CenCore LLC, Dallas Independent School District, OpenSesame, LendingPoint, LLC, Amyx, Inc.

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