650 words, 2.4 minutes read. By Gerard Blokdyk

Digital Workplace 1 big thing: Develop experience integrating RESTful API and SOAP web services and integrating them into applications.

The big picture: Work with the chief information officer to develop and deliver an effective strategic IT plan, with an emphasis on leveraging infrastructure and operations technology to accomplish company key objectives.

Why it matters: Respond to (internal) client questions, create materials for and deliver to (internal) clients in person, via teleconference, video conference or webinar and event presentations.

Go deeper: Assess, analyze, consolidate, and communicate risk and status clearly and succinctly to management, calling out key issues and presenting options for resolution to the cross-functional executive team through the new product reviews and other executive forums.

Between the lines: Fix it, when your Digital Workplace tools do not work, taking point on troubleshooting procedures and designing resolution scripts for faster recovery by your partners.

Yes, but: Make sure the Operations Analyst is focused on providing assistance with analysis, research and development of materials, resources and procedures designed to improve property level and overall organizational performance.

Be smart: Drive the research and analysis in support of critical business initiatives and educate leadership on the impact that various programs and activities have on performance and profitability.

Meanwhile: Invest in the achievement of company objectives by contributing information and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends; determine system improvements.

What to watch: Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization.

State of play: Ensure your organization also includes a Digital Marketing team, overseeing CAAs social media and web presence; and a Creative Services team of video editors and graphic designers.

How it works: Make sure the VP, End User Support leads the implementation, operation, and maintenance of all components of the applications to support IT (internal) customers, and to achieve established objectives, promote quality, and drive business value in compliance with internal and external policies and procedures.

Under the hood: Design and implement short and long term strategic plans to meet current and future requirements around engineering and operations of Infrastructure Configuration Management (currently with Puppet and Ansible).


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The bottom line: Ensure your digital workplace and smart buildings capability area practitioners work with (internal) clients to develop and delivery IoT based digital workplace and smart building solutions.

What’s next: Lead strategic technology planning to achieve organizational goals by prioritizing all technology initiatives and managing evaluation, design/development, testing, deployment and change management of all current and future application technologies with all stakeholders.

ICYMI: Be sure your personnel works in collaboration with other business leaders to drive decisions based on data, facts and analytical findings across different parts of your organization.

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