How often through diligence, desire to be the best, or even just through your own OCD, do you make your work harder than it needs to be?

 

Maybe it’s because I am watching Heroes as I type (ok – no judgements here) but is this ITIL® more than just a “brainwave of the frustrated”???  Could it be some deeper mantra, which through its cosmic cyclic approach, has so many deep and hidden layers that we try to look into, rather than just taking it at face value?

 

The more I delve into the old V2 books, the more obvious it is becoming… Here I am scouring for the finer points – where really, it is staring me in the face. Take the Table of contents for example – if you are looking for the major activities for each process – look there, as opposed to scouring the multiple pages just to get a basic list..

 

Another example – the introduction….when looking for arguments as to why SM is beneficial to the business – look there….

 

Too often we get bogged down in the text ( at admittedly at times we need to) – but remember ITIL® is based on Good practice – which means there must have been a logical common sense approach to it in the first place..

 

We, the shortsighted….

 

Till next time Cheers from the ITIL® Australia Team at The Art of Service

 

Michael

 

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