This is a focused and well-organized Assessment Checklist with in-depth interpretation of ISO/IEC20000 requirements.


A PDF of the ISO 20000 standards contains the guidelines and procedures that are needed to achieve the certification. It covers the scope and activities to be performed for the process. It requires multiple file downloads that contain part 1 and 2 of the ISO 20000 standards. Since they are PDF files, they can be opened by any operating system.

Various versions of the ISO 20000 can be purchased or downloaded free from the Internet. One cannot make changes to the ISO 20000 PDFs downloaded from the Internet. These pdf downloads are available on ISO sites like and One can also download a free PDF reader along with the PDF itself. Once you download the PDF on your PC, you can take the printout and use it according to your requirements.

ISO 20000 training courses are also available in the PDF format, which are available on the website These are meant for internal and external auditors. These downloads are also available in different languages. The ISO 20000 PDF downloads increase the awareness and knowledge of ISO 20000 standards in the IT services industry.

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