Recognize and identify potential areas where existing implementation policies and procedures require change, or where new ones need to be developed, particularly to facilitate organization growth and product expansion.

More Uses of the Employee Experience Toolkit:

  • Develop and facilitate formats to gather feedback on strategy and transformation topics and support execution of derived action items.
  • Establish that your organization solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.
  • Provide employee relations support, thought partnership, and mentoring for employees and management.
  • Ensure you build on an incredible culture that aligns with your organizations purpose, promise and, values.
  • Follow established implementation processes and implementation guidelines for new clients or new services to existing clients.
  • Ensure perspective is at the forefront of program / product development and deployment.
  • Drive a strategic, proactive approach to ensure people and culture is at the start of business considerations and aligns to the business plans across all GCS units.
  • Devise: some employee relations support, thought partnership, and coaching for employees and management.
  • Operate like workplace services is your business and your product; think like a product manager and a general manager.
  • Drive, measure, and advise on employee journey effectiveness with teams across the People and Product team.
  • Supervise: user centric design approach, as evidenced by considerations for accessibility, technology platforms, and contextual storytelling.
  • Establish and facilitate diverse employee engagement channels as the appropriate means for communicating with staff and stakeholders depending on the nature and context of different communications.
  • Provide strategic direction and embed feedback loops for People analytics and insights.
  • Be certain that your organization develops and drive strategies and programs which improve the competitive position of your organization.
  • Pilot: proactively communicate to clients improvements in utilization of products and services; attempt to minimize future support.
  • Ensure you understand the recruitment data supply chain and implement the processes to enable data collection and integrity.
  • Innovate and stay ahead of your customers needs while ensuring you are developing solutions that scale and are forward thinking.
  • Methodize: direct evaluation of existing security systems and programs, and implement new or improved projects and procedures to close any identified deficiencies or gaps.
  • Use product marketing knowledge to design effective product launch strategies, leading to increased product uptake and engagement.
  • Enter and maintain customer call problem/description detail into Customer Relationship Management System.
  • Devise: customers often share common business challenges, and rarely share the same implementation requirements.
  • Drive diversity, inclusion, and people culture initiatives in a multicultural environment.
  • Manage through change and maintain trust and transparency across levels and functions.
  • Initiate: review, evaluate, and incorporate voice of the customer feedback into program development.
  • Organize: partner with the client to build an ex roadmap and manage program priorities and resources to it.


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