Latest version provides new AI-driven metadata matching, data lineage analysis, data model integration, and an enriched business user experience to speed enterprise data governance and literacy.


It is a hierarchical catalog of the key business processes required to run a service-focused business. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. While many of the best practices are beginning to spread to other organizations, IT remains the dominant use-case for service management frameworks.


Data management is the control of data architecture, quality, security, policy, practices and procedures. Communications service providers look to standards to reduce costs drive innovation. Customer places the service order directly to the order management system or through sales process. IT service management (ITSM) is a set of policies, processes and procedures that helps businesses build structure around the lifecycle of IT services, from creation to management and upkeep.


Intelligent solutions are necessary for driving cost reduction, enhancing resiliency, and raising user experience.


It enables you to assess and optimize performance using a proven, service-oriented approach to operations and integration. The new product development process is the cycle that a new product has to undergo from conceptualization to the final introduction into the market.


Want to check how your eTOM Processes are performing? You don’t know what you don’t know. Find out with our eTOM Self Assessment Toolkit: