Event Management should be developed over time to any service management process that requires monitoring and control. While initially the focus will be on providing the foundation for service operation with input to Incident and Problem Management, other possible interfaces that are appropriate include:

* Configuration Management, with events providing information on the current (real-time) and historical status of CIs
* Service Design processes such as Information Security, Capacity and Availability Management. Where thresholds have been set in the design of a service and associated components, Event Management should be utilized to generate events and response actions
* Service Level Management, where Event Management can enhance the capabilities to safeguard SLAs and reduce the business impact of any failures as soon as possible.

Categories: News