Flows logically, Is scalable, Provides presentations, templates and documents, Saves you time. Step 1 Start by reviewing the PowerPoint presentations in the following order: Event Management Intro Presentation.-This presentation gives an introduction to the toolkit. Event Management ITIL V3 – This presentation provides a detailed and comprehensive overview of the Event Management process in the specialist areas of ITIL Version 3 and in particular, within the Service Operation phase. These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within the Event Management process.
They can also be used as the basis for management presentations or when making a formal business case for Event Management, implementation.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here. Step 2 If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now. Below is an itemized list of the supporting documents and resources for easy reference.
You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. Presentation: Event Management ITIL V3 – Event Management Mindmpas Event Management Roles and Responsibilities Event Management process flow Event ManagementTechnology Considerations Event Management Business Justification Document Event Management Communication Plan Event Management Business Flyer Step 2 continued… Alternatively, continue by working through the Implementation Plan and the Service Operation Readiness Assessment, with the focus on your organization.
This will help you ascertain the Event Management maturity for your organization.
These assessments cover the questions you need to ask your staff, as well as policies, procedures and technology, to gain a current insight into the ITIL® V3 maturity of your organization.
They are user-friendly, easy to edit spreadsheets that provide detailed results and graphs to support your reports. You will able to identify gaps and areas of attention and/or improvement. The supporting documents and resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to Event Management.
Read more about Event Management ITIL V3 : Event Management ITIL V3 This presentation provides a detailed and….: