examen ITIL v3 foundation : I am new to the ITIL concepts and although I had previously heard of the various components of ITIL and read on the topic to some degree in previous years I was certainly not conversant with ITIL overall or with the specifics of any of the ITIL components. I decided that perhaps understanding the ITIL Foundation would be a good place to start. After searching the internet looking for up todate material (V3) I came across the ITIL Foundation Complete Certification Kit and as it was reasonably priced included both a book (Study Guide) as well as access to supporting learning software I ordered the product. Upon receiving the material and accessing the Learning Software (over the weekend and easy to access) I am very impressed with the overall purchase. The access to the software is to me the most impressive component but having the book available for offline review (on trains or buses) is a definite plus. I am definitely recommending this product both as a place to start as well as a valuable reference for the future not to mention a very cost effective approach to learning about ITIL. I will definitely be looking to the product organization in the future for other areas of education related to ITIL and perhaps other topics they may be involved with.
Chris (Harrisburg PA USA)
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