An effective educational program covers items that are of interest to
all layers in the organisation. Most of the ITIL® certification courses
are aimed at the IT professional, for example: the ITIL® Practitioner
Cluster Programs

The ITIL® practitioner program teaches you the specifics of a cluster of processes and are really meant for those who are actively involved in the
design of ITIL® processes.

However, impementing ITIL® processes is never a ‘one size fits all’ program and it is also important that IT Executives understand the true value
of ITIL® Service Management -IF used correctly- and this is why The Art
of Service has developed a number of customised courses.

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