Welcome to Monash 2008

IT Services offered to students
Faculty of Information Technology -IT Service Desk

Software Loans
Novell accounts & Authcate Accounts
Computer Labs (including after hours access) & Studios
Printing facilities
Internet Quota
Web Enrolment System (WES), Allocate +
my.monash portal
FIT Service Desk
How to lodge an IT request:
Walk in counter located in Building H6.31 -Caulfield Campus
Opening Hours:
Morning session: 9.30 to 10.30 am
Afternoon session: 3.00 to 4.00 pm
Visit our Online Service Desk at: www.infotech.monash.edu.au/itsupport/onlineform/
Phone 990 32222
Email [email protected]

Software Loans
Software Loans* includes:
Windows XP with Service Pack 2
Microsoft Visio 2003
Microsoft Project 2003
SQL Server 2005
Visual Studio .Net 2005.
*Students will need to agree to Loan Terms and
Conditions (available on application)

Software Loan Enquiries Hours (Monday to Friday):
Please visit the IT Service Desk during the following hours:

Morning session: 9.30 to 10.30 am
Afternoon session: 3.00 to 4.00 pm

Access to Lab Computers / Online Services
Firstly you’ ll need an Authcate account:

What is an Authcate account?
Windows XP/Novell/Linux (Labs)
Web access authentication
Student email
Personal portal pages
Web Enrolment System (WES)
Change of address details
Academic history
Exam Timetable
Library Services
Student Laboratories and Studios
The Faculty has over 40 computing laboratories across four campuses:
All PC’ s dual boot to Windows XP or Linux
24 hours computer labs are in Building B – Level 3
Studio labs are in Building K1.07, K1.08 and K1.10
Students need to apply for 24 hours computer labs and studio at:

Logging into Laboratory Computers
Remember your username is unique and is based on your full name.
For eg. glam3
Your Novell password is the same as your Authcate.

12 cents for Black & White (A4 size)
50 cents for Colour (A4 size)
1 dollar for Colour (A3 size)
Printing Tips
Check your account balance
Paper size
Select the correct printer before printing
Internet Quota
The Faculty of IT currently accepts 1 GB (1,000,000,000 bytes) per semester for student internet quota.
It is strongly recommended that students monitor their usage on: mib.its.monash.edu.au/admin/
Students may be asked to pay for excess usage
Further information can be found at: www.its.monash.edu.au/students/internet-use/
My.Monash Portal
The My.Monash portal allows you to:
Access MUSO
Access the Web Enrolment System to update your enrolment
Access library loans
View your lecture / tutorial timetable
View your booklist
Check your internet usage
Access Ask.Monash / Monash Marketplace / News and Events
Can be accessed at (Authcate required):

Allocate+ and WebCT
Allocate +:
Timetabling program
Used to submit your preferred lecture and tutorial times.
More information and accessible at:

Monash University Studies Online (MUSO):
Contains all your lecture notes and content provided by your lecturer
Accessible at:

How to get general assistance:
Student Resources -http://www.monash.edu.au/students/

Ask.Monash Enquiry System -http://ask.monash.edu.au

Student Service Centre -Caulfield (Building A)

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