Increased competition has forced many IT companies to implement IT service management concepts and methodologies that help in improving efficiency and develop competencies. However, the problem is that the implementations will not be effective as long as they are not properly carried out. It has also been noticed that customers do not trust companies just because they proclaim to have implemented the various concepts and methodologies. Customers prefer doing business with IT companies that have acquired the foundation certificate in IT service management based on the implementations. The certification is a proof that the company has followed all the standard procedures while implementing the IT service management concepts and methodologies. The certification also shows that the company is professionally managed and that products and services offered by the company will be of high quality.

Since customers use the certification as a quality measurement tool, it is necessary for IT companies to get the foundation certificate in IT management. The certification is also necessary because it allows IT companies to measure the effectiveness of their management initiatives. By getting the foundation certificate in IT service management, IT companies can ensure that their existing business processes are efficient and cost-effective. This will allow them to remain competitive in the marketplace.

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