Help Desk Analyst Complete Certification Kit: You-Powered Help Desk Support – Essential Study Guide and eLearning Program
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This book and certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort.
Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification.
Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk analyst answers, ideas and solutions.
At it’s most essential, a help desk gives customers a place to address their questions, problems, issues with a company’s product or service. Without a help desk, companies lose a valuable opportunity to absorb a customer’s negative experiences and turn them around. While usually there when something goes wrong, help desks are essential to overall positive customer experiences and client services.
And many, many more.
This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…