Set and communicate territory, unit, and individual performance expectations, monitor key performance indicators through the analysis of key reports, and hold people accountable for achievement through regular performance feedback.

More Uses of the Hospitality Management Toolkit:

  • Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense, and maximize revenue.
  • Determine individual needs, support development plans, and effectively engage in crucial conversations for continued growth, development and advancement.
  • Coordinate: adjunct department positions provide quality, effective instruction in assigned courses on a part time, temporary basis at various locations.
  • Confirm your organization supports and recommends enhancements for the centers use of menu management, requisitioning, catering and logistical software.
  • Develop: monitor member attrition and develop action plans to curtail member attrition and maintain it at the lowest possible level.
  • Adhere to all organization, club, and department standards of operations, policies, and procedures whether written or verbal.
  • Steer: influence decision making regarding team approaches and strategies to club thru relationship building, motivation and communication.
  • Establish: extreme timeliness, with pro active timeline management skills with flexibility and nimbleness to manage multiple projects, timelines, communications and supply chain.
  • Assure your organization provides professional client services and support in the planning, organization, and management of various types of events held at your organizations Activity Complex.
  • Methodize: work closely with the general manager and the management team to ensure alignment on financial and operational priorities.
  • Visit each unit on a regular basis, and more as business needs dictate, to evaluate total performance and ensure employee and client satisfaction.
  • Involve all club employee partners in generating revenue through constant communication on the importance of continuous income stream.
  • Methodize: implement change through organizational restructuring, developmental training, career management, workforce diversity, and/or strategic planning.
  • Confirm you lead and execute strategies to ensure that all hospitality operations are sustainable and can support ongoing growth and changes.
  • Develop action plans with store managers to correct problems and the implementation of organization policies and procedures.
  • Manage to drive the top line of the Food and Beverage Department across the portfolio ensuring sustainable and profitable operations.
  • Analyze the current business environment and drive change that results in enhanced operations and compliance with all relevant regulations while driving acquisition and activation through marketing strategies.
  • Confirm your organization coordinates catering, decorating, and audiovisual requirements; ensures the physical set up and all equipment/personnel provided appropriately meet event requirements and contractual terms.
  • Pilot: conduct on site hotel visits and prepare property reports and action plans for the hotel owners, leadership, general managers and corporate staff.
  • Adhere to all organization, club and department standards of operations, policies, and procedures whether written or verbal.
  • Confirm your organization establishes and maintains effective and efficient department procedures and controls and ensures adherence to same by all team members.
  • Ensure adherence to the mutually agreed upon budget in each unit, and to all organization purchasing and financial policies and procedures.
  • Ensure acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent; ensuring adequate staff to meet operational requirements.
  • Ensure the cleanliness and safety of the food and beverage areas and the associated assets through the enforcement and maintaining of preventative maintenance programs.
  • Confirm your organization identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve knowledge and skills.


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