– I can go down to the local pc store and pick one up for half that price?” Of course I am referring to the ongoing debates that IT people have with the business in terms of the “cost” of a pc – ie TCO – Total Cost of Ownership.
I am constantly having the same discussions with IT people around this very topic. Strangely enough, many of them, although they have a good understanding of TCO, fall short of using this as a justification to business for the ongoing support and maintenance of the hardware.
This is where ITIL® helps…
I am wondering if anyone out there has their own spreadsheet/model where all costs associated with the life of that resource is listed and taken into consideration. And all that the customer sees is that information???
I am assuming for that to be effective as a decision making tool, then there would need to be some acknowledgement of procurement as a service and conditions around that in the SLA.
I am appealing to the masses out there (for purely non selfish, sharing reasons), for a sample of such a spreadsheet/model that I may refer to in my training to help others in their neverending plight for TCO!
Please feel free to email on [email protected]
Till next time Cheers from the ITIL® Australia Team at The Art of Service