– I can go down to the local pc store and pick one up for half that price?”  Of course I am referring to the ongoing debates that IT people have with the business in terms of the “cost” of a pc – ie TCO – Total Cost of Ownership.

 

I am constantly having the same discussions with IT people around this very topic.  Strangely enough, many of them, although they have a good understanding of TCO, fall short of using this as a justification to business for the ongoing support and maintenance of the hardware.

 

This is where ITIL® helps…

 

I am wondering if anyone out there has their own spreadsheet/model where all costs associated with the life of that resource is listed and taken into consideration.  And all that the customer sees is that information???

 

I am assuming for that to be effective as a decision making tool, then there would need to be some acknowledgement of procurement as a service and conditions around that in the SLA.

 

 

I am appealing to the masses out there (for purely non selfish, sharing reasons), for a sample of such a spreadsheet/model that I may refer to in my training to help others in their neverending plight for TCO!

 

Please feel free to email on [email protected]

 

Till next time Cheers from the ITIL® Australia Team at The Art of Service

Michael

 

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…