The Microsoft Certified IT Professional: Enterprise Support Technician is one of the MCITP certificate programs offered by Microsoft. It is a credential that validates the knowledge and skills required to deploy and support the Windows Vista operating system.
To take the MCITP: Enterprise Support Technician exam is for the candidate to have expertise in deploying Windows Vista, managing security, and troubleshooting network issues. The candidate should have at least three years of experience as a tier-2 or lead desktop support technician.
MCITP Enterprise Support Technician requires the candidate to have skills on the following:
1. Manage workflow.
2. Install and configure desktop operating systems and applications.
3. Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
4. Install and configure hardware devices and drivers (including mobile and personal devices).
5. Troubleshoot hardware devices and drivers (including mobile and personal devices).
6. Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
7. Install and test department relating to specific and line-of-business (LOB) applications on end-user computers.
8. Change desktop configurations as needed.
9. Re-image desktops if needed.
To gain the MCITP Enterprise Support technician is to complete two exams. The candidate should take pass the MCTS Windows Vista prerequisite exam and one Professional Series exam. The MCTS Windows Vista exam deals on Configuring Microsoft Windows Vista Client. The professional series exam deals with Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians.