How To Pass ITIL : This is the ultimate tool not only for ITIL Foundation certification exam but also for everyone in the IT service management industry. The text book is comprehensive detailed and at the same time well structured to allow for easy learning and assimilation. Also the interactive elearn presentations provide a strong backup learning tool that combines with the text book to cover every possible scenario. Finally the multiple choice assessments are invaluable in preparation for the exams.
Daniel Anonyuo danonyuo (Ohio)
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