You just spent a few hours going through all the questions and you can’t wait to see the results… you quickly go to the Summary responses tab to see what the graph looks like and you see this:

What does it mean? How should you read this graph?

Well, first of all you can see that questions in all process areas have been answered as the graphs are rendered for each of the 7 areas.

You also see a large difference between the answers in the ‘recognize’ area in comparison to the ‘sustain’ area. In recognize most participants are confident in their opinion that the answers to these questions are well defined.

The questions in the recognize area are all around the fact that we recognize that this subject has value to the business. The initial awareness activities have been successful in this company as most participants score it very high.

You also notice that the number of questions answered with ‘strongly agree’ drops off quite quickly between Measure and Analyze. What you can read from this is that in this company the awareness around this subject is established and they have defined what the value is of this subject for the company. They even started measuring to come up with KPIs and progress results. However, not a lot of analysis is done on the data. They measure, but fail to turn the raw data into management information that can be used for execution and decision making.

When you’re at the start of an implementation and improvement project you can choose to solidify the first 3 process areas or to improve the analytics and data analysis processes.

I think there is a lot of benefit to be gained in improving define and measure at first – there will be some low hanging fruit to help with the quick wins for the project. You can execute these tasks while you tackle the more difficult part of the implementation project: How to improve the way we analyse the results.

What are the priorities?

On the right hand side of your spreadsheet there is a tab called RACI Matrix. This is where the tool automatically pre-populated the RACI matrix with the top 3 questions that need attention. You can use this empty matrix to identify who in your team should be accountable, responsible, consulted or informed for each of the activities.

But remember the rules of the RACI diagram:

Only ONE accountable party for each of the process tasks – avoid multiple chefs in the kitchen for improved efficiency.

You can have multiple parties responsible for performing the process task.

You can combine roles: it’s quite normal in small teams to have a person being accountable and responsible for a task.

You need to identify who should be consulted to provide input into the process task to be able to achieve the best outcomes. This is the C for consulted.

You also need to identify who needs to be informed about the outcomes, progress or results from the process task.

Unsure about how to use the Self Assessment in your specific situation? Feel free to contact us for additional support and to answer any of your questions.

For more information on the Self Assessments and a full overview of the available topics, go to store.theartofservice.com/self-assessments/