Proactively seek opportunities to implement innovative and creative methods to help drive a more advanced, efficient and cost effective shared service center process which aligns with organizational goals.

More Uses of the HR Shared-Service-Center Tools Toolkit:

  • Be proactive, solutions focused mind set, and able to identify continuous areas for improvement and can implement change efficiently and effectively.
  • Evaluate: design and implement an integrated service center strategy.
  • Maintain organization wide communication to ensure prompt incident resolution for technology issues.
  • Create and deliver project work plans and revise as appropriate to meet changing needs and requirements.
  • Ensure the execution of consistent and legally sound processes.
  • Manage to deliver success in achieving established milestones and goals.
  • Use office automation tools to compile and manipulate information into various formats.
  • Collect data from reference materials and incorporate that data into typed/computer generated material.
  • Drive collaboration and accountability across your organization to achieve project deliverable goals.
  • Steer: continuously review and evaluate internal operating processes, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements.
  • Ensure you designate; lead troubleshooting and diagnosing enabling technology issues.
  • Govern: conduct training for new and existing users and for implemented system changes.
  • Systematize: partner with other human resources functions to ensure alignment and integration of strategies.
  • Methodize: human resources specialists.
  • Direct: human resources service center management.
  • Manage: monitor, coach and assess customer service and/or transaction processing skills.
  • Devise: people services administration.
  • Use office automation tools to compile and manipulate information into various formats.
  • Assure your enterprise complies; specialists, human resources.
  • Guide: department of education.


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