‘Twas the night before a major change, when all through the floors,
not a techy was sleeping, they were all crawling around on all fours
An RFC was submitted, approved , built and tested
Thousands of dollars on this change was invested
The business were nestled all snug in their beds
While visions of dollars danced in their heads;
And the CIO in her office attire, and I in my suit
Had just settled down for a strategic moot
When out on the floor there rose such a clatter
We sprang from our office to see what was the matter
Away to the server room I flew like a flash
Swiped my card on the door to see the great crash.
The server went down and I don’t mean dead
The rack was on the floor – I saw red…
Is this a disaster, or do we roll back?
If only there was santa, with a spare rack in his sack.
Now Stevo, Brownie, Johnno and Smitty
On Frankie, on Thommo, on Wazza and Smithy
To the server room, to the DHS
Grab the rack, the spare and do your best…
Now dash away, dash away, dash away all
Fix this mess before the business call
Then in the twinkling I heard on the roof
The prancing and pawing of somebody’s hoof
As I drew in my hand, and was turning back,
Down the lift came St Nicholas with a shiny new rack
A bundle of servers he had flung on his back
And he looked like a techo just opening his pack..
We all know the truth to cut a long story short
Techys came to the rescue – not santa or his chort..
Till next time HO HO HO from the ITIL® Australia Team at The Art of Service