and it still never ceases to amaze me about the broad and diverse IT backgrounds that the participants have…
One participant is a software vendor (CRM) and is here to better understand not only the product he sells but also his customers’ needs ( a perfect example form a few blogs ago when I talked about Suppliers being ITIL® aware). His feedback listed the benefit of introducing ITIL® to non-ITIL®ized business as 1 of 3 most useful things he has learnt from this program…. Comforting…
Another is a part of a very small IT team in a small retail chain. Although she acknowledges the challenges of implementing ITIL® in a small business – she is excited and motivated to go back and champion some strategies for implementing ITIL®
For the rest who already have ITIL® as part of their daily lives, it has given them so many “ah hah” moments – because now they finally understand what everyone else has been saying.
I think that it is these ah-hah moments that I personally enjoy most – seeing the penny drop! – How much value can you place on a penny dropping? (now that is deep!)
(gotta say that getting consistent 4s and 5s out of 5 is a personal enjoyment moment as well )!
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Till next time Cheers from the ITIL® Australia Team at The Art of Service