and it still never ceases to amaze me about the broad and diverse IT backgrounds that the participants have…

 

One participant is a software vendor (CRM) and is here to better understand not only the product he sells but also his customers’ needs ( a perfect example form a few blogs ago when I talked about Suppliers being ITIL® aware).  His feedback listed the benefit of introducing ITIL® to non-ITIL®ized business as 1 of 3 most useful things he has learnt from this program…. Comforting…

 

Another is a part of a very small IT team in a small retail chain.  Although she acknowledges the challenges of implementing ITIL® in a small business – she is excited and motivated to go back and champion some strategies for implementing ITIL®

 

For the rest who already have ITIL® as part of their daily lives, it has given them so many “ah hah” moments – because now they finally understand what everyone else has been saying.

 

I think that it is these ah-hah moments that I personally enjoy most – seeing the penny drop! – How much value can you place on a penny dropping? (now that is deep!)

 

(gotta say that getting consistent 4s and 5s out of 5 is a personal enjoyment moment as well )!

 

Please feel free to email on [email protected]

 

Till next time Cheers from the ITIL® Australia Team at The Art of Service

Michael

 

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…