For a long time IT has been resolving only technical issues. However, businesses now demand exhaustive service management. This makes it imperative to apply certain standards and frameworks to ensure service management consistency. That is why, when clients turn to IT service management, they implement ITIL®.
There are several reasons to implement ITIL®. First, it brings down the total cost of ownership (of IT), since there are exacting standards. Next, it allows a pro-active approach towards functioning and makes the service management more efficient.
You can begin to implement ITIL® by benchmarking the functioning of the IT organization so as to determine how well it’s performing. Now, align ITIL® standards with your work and planning, identify goals, identify gaps, choose process and finally measure the performance again. You will notice that ever since you have implemented ITIL®, work was done more consistently and the best practices were realized thus helping you achieve goals faster and better. For continuous improvement in your performance, implement ITIL® deep within your business framework.