IT service management refers to all the initiatives that are undertaken by an IT company based on the guidelines and inputs provided by a professional consultancy firm. Due to increased competition, IT companies have now been forced to employ all the various management techniques and initiatives such as ITIL® (IT Infrastructure Library) and IT service management that help in increasing the efficiency of existing business processes. In IT service management various aspects are covered and implemented such as change management, service process re-engineering, cultural change programs, project/program management, interim management, tool selection, implementation and integration.
Once the implementations are completed, the company can look forward to increased efficiency and reduced costs, both of which have become quite important, especially when the aim is to survive and remain competitive in the existing cutthroat business environment. For best results IT companies can opt for the services of professional consultancy firms that will ensure that the implementations are properly completed within the stipulated period and within the allocated budgets. Some companies however do not think it necessary to opt for such services because they believe that such services unnecessarily increase the expenses of the organization. They may be true to some extent but if we look in a broader sense, we will realize that the value of benefits is many times more than the costs. Thus it makes sense to opt for IT service management.