Incident Management ITIL®
Incident management ITIL® ensures that the disruptions to the business processes are minimum and the service operations run at an agreed level of efficiency. In fact incident management ITIL® was amongst the first implemented components of ITIL® quality framework.
Incident Management ITIL® is a component of Service support domain of ITIL® and is the most immediate and visible part of the whole framework. ITIL® service desk is the most vital part of incident management ITIL®. This part of incident management ITIL® is responsible for processing incidents, problems, enquiries, change and service requests, and IT service management processes.
Incident management ITIL® is tightly related with other ITIL® components such as problem management, change management, configuration management and service level management.