Direct and oversee the development and management of the overall Information Architecture that defines enterprise systems, technology applications and data and information management processes and how each component works together to meet the goals of your organization.

More Uses of the Information Architecture Toolkit:

  • Secure your organization defines content/data/reporting needs/problems to be solved during the objective setting and discovery process and decides which content methods and tools to use for the business challenge at hand.
  • Pilot: implement digital solutions by monitoring project progress; tracking action items; conducting design and implementation review; researching, and resolving issues and overseeing Information Architecture.
  • Analyze the effectiveness of the knowledge management platform/programs through observation and metrics to evaluate its impact, success, and evolve the strategy.
  • Ensure you recognized as a critical thinker and problem solver, the Chief Information Officer account fors complex concepts in understandable terms, helps others adapt to improved business processes, and considers equity as an important factor in all decisions.
  • Be able to support a positive team environment in which the members participate, respect, and cooperate with one another to achieve desired results.
  • Collaborate across support, success, marketing, product teams, and other customer facing touchpoints to manage combined user outreach in a coordinated and efficient manner.
  • Steer: regularly evaluate the website for areas of improvement, with the goals of having the website be as user friendly, useful, and accessible as possible for your users.
  • Consult on process and methodology, bringing smart and quick strategic solutions to planning considerations with account and project management team members.
  • Make certain that your organization provides support to the Agile team and the Product Owner by managing significant interdependencies with non agile teams and providing resolution.
  • Utilize best practices for web writing, and work closely with Social Media Strategist to ensure proper promotion of new content and/or websites.
  • Support service improvement by coaching and facilitating considerations to encourage creative thinking and testing new methods of customer centered service delivery.
  • Formulate: one of the key areas that is evolving is managing data as a key asset and ensuring it is consistent, integrated and available to support strategic and tactical business decision making.
  • Facilitate meetings with business subject matter experts, decision makers, systems owners, and end users to define goals and information requirements.
  • Manage projects and client relationships planning, prioritizing and managing deliverables for multiple projects with parallel timelines while balancing the different needs and opinions of many different people.
  • Make certain that your organization writes concise, engaging content that adheres to brand guidelines for tone and voice, uses language best practices for the given channel/medium and is optimized for search engines.
  • Manage work with the team and the Lead Enterprise Information Architect to identify, document and govern interfaces between the domains in the enterprise Information Architecture.
  • Ensure you have the writing chops to amaze and the vision and business acumen to position product design in a way that inherently makes people pay attention.
  • Audit: work as a member of your cross functional team, partnering with users, product owners, business analysts, and development teams to deliver business value.
  • Relate to people at all levels of your organization; facilitate considerations; build and maintain effective working relationships; operate as a self directed individual and as a member of a team.
  • Be accountable for understanding all aspect digital marketing and analytics especially paid search, paid social, natural search, affiliate, display, retargeting, and email.
  • Make certain that your organization oversees the development of standards and guidelines for the acquisition, installation and use of computers, local area networks, application systems and communication and telecommunication systems.
  • Ensure you lead the strategic direction for business Information Architecture, metadata management, business data architecture, and data strategy functions.
  • Provide technical problem resolution for all products used by your customers and partners, fully document problem resolution in your call tracking system.
  • Initiate: with the dynamic work framework in mind, define the content/knowledge management strategy and lead the content/Information Architecture and strategy.
  • Identify: plan and implement formal and informal training for internal stakeholders on efficient and effective processes for managing and planning content.


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