When you are the one providing the service directly to your customers, then you definitely need an internal service level agreement or SLA. The SLA is the proof of what level of services you will be giving to your prospective clients. Like any other important tool of your business, SLA also plays a major role in establishing relationships with customers, managing their expectations and at the same time meeting realistic business goals. The agreement should be granted upon by both parties to make sure that the concepts were clearly understood so as to avoid conflicts of interest in the future.

However, there are some instances wherein adjustments should be made after a performance review was done. There are certain metrices that should be met to satisfactorily commit in providing the best service at hand. Emergency situations should also be expected. For example in providing dial up service to customers, the provider should do constant monitoring with the available access numbers in a certain area to ensure accessibility of service at all times. More than one access numbers should also be made available to avoid service interruptions when there is a need for maintenance. Service outages can be avoided for as long as there is a back up plan to avoid complaints. Enhancements to the service can also be requested, as both agreed upon by the provider and the consumer. If everything is communicated well, there is really nothing to worry about. The SLA is there to promote healthy working bonds and prioritize a series of steps to ensure customer satisfaction.

Categories: News

Related Posts

News

ITIL PREDICTIVE ANALYTICS REPORT

  This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. The Predictive Analytics Scores below – ordered Read more…

News

Cybersecurity PREDICTIVE ANALYTICS REPORT

Read online and subscribe to Predictive Analytics Email Updates HERE You can have a say in which analytics you need in which timeframe: simply add your (anonymous) need to the list at https://theartofservice.com/predictive-analytics-topics-reports-urgency and we Read more…

News

Storage Technologies PREDICTIVE ANALYTICS REPORT

  This Storage Technologies report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. This predictive analytics evaluates 36 storage-related Read more…