ITIL was a major contributor to the development of ISO/IEC 20000, in that its major processes have been adopted entirely, and augmented by a few key management processes.
What is ITIL?
ITIL provides ëprovení best practices in IT Service Management (ITSM), derived from public and private sector experts world-wide.
Currently, the core publications in ITIL are Service Support; Service Delivery; ICT Infrastructure Management; Application Management; Security
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