Iso 20000 And ITIL : Availability Management Service Level Management Financial Management for IT Services….
Availability Management Service Level Management Financial Management for IT Services Change Management Configuration Management Relationship Processes Release Management ISO 20000 Introduction Toolkit Fundamental Differences The differences between ISO 20000 and ITIL® can be summarized as follows: Combining Availability and IT Service Continuity Management (remaining in Service Delivery) 1.
Removal of the optional charging from Financial Management for IT Services and renaming to Budgeting and Accounting for IT Services (remaining in Service Delivery).
introduction of a new Service Delivery process called Service Reporting 3.
Introduction of Information Security Management into the Service Delivery family 4.
Introduction of a new Relationship process family that includes two new processes; Business Relationship Management and Supplier Management 5.
Removal of the Service Support family 6.
Creation of a Release Process family, which includes Release Management 7.
Creation of a Control Process family, which includes Change Management and Configuration Management 8.
Creation of a Resolution Process family, which includes Incident Management and Problem Management.
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