Arial’>Engage your assessor early
- Map organization and processes to ISO 20000
- Plan to fill gaps
- Identify who needs to know what
- Get process owners allocated and briefed
- ISO 20000 and ITIL Foundation
- Assessors and Implementers ñ train as ISO 20000 consultants
- Common repository
- Assessment ñ How comfortable are people with assessment.
If there are effective processes in place that meet ISO 20000 then stick with them.
Continual improvement will follow.
Firstly, appoint a project manager ñ as with any project it is important to a single individual to take responsibility.
Use existing quality functions and integrate with ISO 9000.
Engage with your
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