A single document that maps all the ISO 20000 processes to each other, by family . Get your first total overview of all the ISO 20000 processes in a single checklist-and-compliance-assessment-isbn-tk00351.html
This is a focused and well-organized Assessment Checklist with in-depth interpretation of ISO/IEC 20000requirements.
This Toolkit is designed to provide an introduction to ISO/IEC 20000.

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