It is the mission of every organization to keep on improving on the way it operates. This could be in terms of cutting down costs, managing risks effectively, increasing market shares or improving customer satisfaction. Monitoring and improving these critical areas can be further supported through the creation of a framework called quality management system. A quality framework that is currently being used by a lot of organizations around the world is ISO 9001. It helps organizations, of any type and size, to succeed through improved staff motivation, customer satisfaction and continual improvement.

ISO 9001 is one of a series of standards for quality management systems, in which it specifies the various operating requirements for product design and development, installation, production and servicing. It lays down the foundation that dictates what requirements should be met and expected by customers. Having a quality management system in place may lead to the enhancement of an organizations competitive edge, improvement of customer relations, improvement of corporate brand reputation, reduction on on-going costs, and enhancement of processes that lead to business growth and quality improvement.

The organization is also required to check if it is still compliant with the standards set on ISO 9001. This can be done by auditing its own system. This is also a way of determining if the organization is still in full control of its activities. The organization can also invite clients to verify this to give them assurance that the organization is still capable of producing quality goods and services. An independent assessment coming from a third-party certification body is also being encouraged so as to foster credibility and prevent unbiased observations.

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