ISO/IEC 20000 Foundation Complete Certification Kit – Study Guide Book and Online Course – Third Edition
This book and its accompanying eLearning course is regarded as a classic in its field.
Now, in an expanded and updated Third Edition version of The Art of Service’s book in accordance with the release of Part 3 of the standard, ‘Guidance on scope definition and applicability of ISO/IEC 20000-1’, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.
Great Kit for 20K certification knowledge and guidance Review by By Ann F. Reynolds “Ann” (Delaware) I hightly recommend this kit – not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program. (Posted on 7/17/10) Easy to Understand , minimize the time required for study Review
by By S. Malhas (Kuwait) Use this book if you are interested in getting the certification as soon as possible, Honestly I didn’t feel that I spent a lot of time studying, between the exercise & the online martial you don’t get board. But this is not the book for you if your interested in learning all the aspect of ISO/IEC 20000 because it just give you an overview on the material & it’s focuses on the exam material. (Posted on 7/17/10) Fantastic Resource Review
by Bill MathersThis book is a great resource in explaining and outlining all concepts involved in a way that is clear and precise. This book will continue to be a resource even after you are certified. It has become an indispensable resource to my toolkit and I recommend that it should be a must for any team involved in certification. (Posted on 5/20/10)
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.
This kit prepares you for the certification exam by offering valuable information on the ITIL® and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.
This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
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