Sometimes the plan is split into several plans, one to address recoverable disasters (e.g, loss of a server) and a more comprehensive business continuity plan for use in total loss situations, your organization business continuity plan should contain sections for disaster recovery and crisis management, equally, disaster management is a continuous and integrated multisectoral and multidisciplinary process of planning and implementation of measures aimed at disaster prevention, mitigation, preparedness, response, recovery and rehabilitation.

Integral Recovery

Most business continuity plans will identify recovery teams that are responsible for specific activities in the event of a disaster, there is a cycle associated with disaster management (planning, mitigation, preparedness, response, recovery). For instance, vital records should be identified as in integral part of a disaster prevention and recovery plan for business continuity.

Good Team

The recovery organization consists of a business recovery management team that provides overall direction and support for the executive team and a number of business recovery core teams that assist the business units throughout the recovery process, while high availability efforts entail what you do to prevent an outage, disaster recovery efforts address what is done to re-establish high availability after the outage, conversely, part of your business disaster recovery planning is assessing the people on your team and having a good understanding of strengths and weaknesses.

Ensuring that your assets, data and hardware are protected is only part of a disaster recovery plan – the rest is determining a process for how quickly you can be back up and running, here are a steps to consider when developing a disaster recovery plan as well as your organization continuity plan and disaster fraud to watch out for, therefore, during implementation contingency, disaster recovery strategies and procedures must be considered and incorporated into product testing activities.

Functional Matter

When creating your call center disaster recovery plan, it is important to understand and include all elements that play a part in the overall operation of your call center, no matter how small or large your organization, your organization impact analysis should be developed to identify what an operation must do to protect itself in the face of a natural disaster, therefore, temporary reassignment of staff as needed to cope with a disaster or participate as part of a functional team.

Regarding restoring, clearly it is a critical part of the disaster recovery process, therefore, very specific restore procedures must be followed, typically, inquiries on disaster recovery come from someone on an audit team who has the daunting task of creating a disaster recovery and business continuity plan across the entire organization.

Small Systems

Many organizations focus on recovery of systems and data when disasters strike, and place less emphasis on networks, a cyber-incident response plan should be developed as part of a larger business continuity plan, which may include other plans and procedures for ensuring minimal impact to business functions (e.g, disaster recovery plans and crisis communication plans). Also, with a small staff.

Knowing Time

Prompt and effective communication can bring down the damage caused and help the business to recover and be back on the feet in record time, recovery activities encompass a tactical recovery phase and a strategic recovery phase. But also, knowing whom to call and having some supplies on-hand helps save time and allows staff.

Want to check how your ISSEP Processes are performing? You don’t know what you don’t know. Find out with our ISSEP Self Assessment Toolkit:

store.theartofservice.com/ISSEP-toolkit