It Operations Management ITIL : The book together with the online tool are great tools for learning the ITIL. What I liked about the online tool is that you have all the chapters separated and each chapter ends with an online exam. Each chapter is organized in different topics which makes it easier to listen the topics you are more interested in. Although the website is very simple its pretty easy to navigate through the different chaptes. All in all I think its a good buy.
Deusel TD (Boston USA)
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