IT Operations Management

The primary goal of IT Operations Management is to perform the IT organization’s day to day operational activities using repeatable and consistent actions. Some of the objectives include:

* Maintenance of the ‘status quo’ to achieve stability of the organization’s day to day processes and activities
* Regular scrutiny and improvements to achieve improved service at reduced costs, whilst maintaining stability
* Swift application of operational skills to diagnose and resolve any IT operations failures that occur.

In some organizations this is a single, centralized department, while in others some activities and staff are centralized and some are provided by distributed and specialized departments.

In many cases, the role of IT Operations Management is actually performed by the Technical and Application Management functions where required.

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