This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in IT Operations assessment.
‘Our experience has been good. A primary reason we chose The Art of Service was good vendor communications and follow-through during the sales process. Many of the other vendors we evaluated provided a poor sales experience. The Art of Service’s self-assessment has a great user interface and is easy to use out of the box for non- and technically minded individuals. Comprehensive self-service support is available online. Overall, we have been happy with The Art of Service’ – Director, Database Operations in the Education Industry
‘An amazing company that really cares about its clients. The developer team stays in touch with its clients to improve the product and the sales team makes sure that we have everything we need to succeed and isn’t too pushy or aggressive. Overall a very good product from an innovative player in the space of business analytics. In addition to all that, getting The Art of service’s Self-Assessments into our enterprise was smooth and efficient.’ – Senior Manager in the Healthcare Industry
‘I have worked with many different technologies. Many of these companies need to study how The Art of Service supports their customer every step of the way to ensure a smooth deployment and continued success.’ – Sr. Domain Application Architect in the Manufacturing Industry
What Is The IT Operations Self-Assessment?
The IT Operations Self-Assessment’s Purpose is:
- To help our clients to reduce their effort in the IT Operations work they do to get their problem solved
- To help our clients in ensuring that their plans of action include every IT Operations task and that every IT Operations outcome is in place
- To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring IT Operations opportunity costs are low
- To help our clients channel implementation direction instantly to deliver tailored IT Operations advise with structured going-forward plans
All the tools you need to an in-depth IT Operations Self-Assessment. Featuring 644 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Operations improvements can be made.
What You Get:
The IT Operations Complete Self-Assessment Excel Dashboard
- Ensures you don’t miss anything: 644 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough IT Operations Self-Assessment
- Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
- Is secure: Ensures offline data protection of your Self-Assessment results
The IT Operations Complete Self Assessment eBook version of the book in print
- Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment
In using the Self-Assessment you will be better able to:
- Diagnose IT Operations projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in IT Operations and process design strategies into practice according to best practice guidelines
Assess and define IT Operations with this IT Operations Self Assessment. Sample questions from the Complete, 644 Questions, Self-Assessment:
- Recognize Question: Have all basic functions of IT Operations been defined?
- Define Question: Is IT Operations currently on schedule according to the plan?
- Measure Question: Whats the best design framework for IT Operations organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?
- Analyze Question: How does the organization define, manage, and improve its IT Operations processes?
- Improve Question: We have IT Operations Management Metrics
- Control Question: How can you measure IT Operations in a systematic way?
- Sustain Question: Does IT Operations analysis isolate the fundamental causes of problems?
Value [to you] of the IT Operations Self-Assessment
Excluding hired consultants and advisors from top management consulting firms, internal IT Operations Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.
Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee’s annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.
Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.
For the price of a fraction of this you can get complete peace of mind. Now.
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
For more than twenty years, The Art of Service’s Self-Assessments empower people who can do just that – whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc… – they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us – we are here to help.